Enjoy the comfort of trying your purchase at home with our flexible 14-day return and exchange policy. Returns must be initiated within 14 days of receiving your order. If shipped back within 2 days, return shipping is free and fully refunded. For returns made between day 3 and 14, return shipping costs are at your own expense and will be refunded as store credit. You can also choose to exchange your item at any time within this window, your replacement will be shipped free of charge. All items must be returned in original condition: unworn, unused, with all Lantieré labels, tags, packaging, and accessories included. Shoes must be tried on indoors, and swimwear over undergarments. Please return all items from one order in a single parcel. We reserve the right to refuse returns that show signs of wear or do not meet the above conditions.

To request an exchange, email info@lantiere.com with your order number and the item(s) you’d like to exchange. Pack the item(s) securely in their original condition and packaging; return shipping is at your expense unless otherwise agreed. Send your parcel to the address provided in our reply. Once received, we’ll process your exchange within 5 business days and notify you when your replacement—always shipped free of charge—has been dispatched. Need it sooner? Place a new order now and return the original item for a refund.

At Lantieré, each item is thoroughly inspected before shipping. A product is considered faulty if it arrives damaged or develops a manufacturing defect within six months of purchase. Damage caused by wear and tear is not considered a fault. If you received an incorrect item, please contact our customer support with a photo of the item and shipping label—we’ll exchange it at our expense. For faulty items, contact us immediately with a photo. If possible, we’ll offer a repair or exchange it for the same item and size. If a replacement isn’t available, you’ll receive a full refund.