• Once your order has been dispatched from our warehouse, you will receive an email with tracking details.*
• Tracking information is typically activated by the courier within 24–48 hours.**
• Click the link in your email to view the most up-to-date delivery status.
• For delivery issues, please refer to the section "Delivery Issues" below.

*Please check your spam folder if you haven't received the email.

**During peak periods, couriers may take longer to activate your tracking link.

Once your return has been received by Lantieré, your exchange will be processed and shipped within 3–6 business days.*

• Use the new tracking link to check the estimated delivery date.
• Processing time is approximately 3–6 working days.
• You will receive an email with new tracking details once your exchange has shipped.
• Use the new tracking link to check the estimated delivery date.

Important information:

• We are unable to confirm receipt of your return until it has been processed.**
• During processing, your return will go through a quality inspection.
• If your requested item is unavailable (sold out), you will be informed promptly.
• Any price differences will be resolved by either a payment request or a refund for the difference.
• All refunds are issued via the original payment method.

*During exceptional peak periods, processing times may be longer.
**Please refer to your tracking link to confirm whether your return has reached us. We are unable to provide updates until your package has been fully processed.

Once your return has been received by Lantieré, your refund will be initiated within 3–7 business days.*

• Once we’ve received your return, it will be processed.
• Processing time is approximately 3–7 working days.
• You will receive a refund notification once your return has been processed.

Important information:

• We do not send a confirmation upon receipt of your return.**
• During processing, your return will go through a quality control inspection.
• Once the refund is initiated, it will soon be visible in your account.
• All refunds are issued via the original payment method.

*During peak periods, processing times may be longer than usual.
**Please refer to your tracking information to confirm if your return has been delivered. We are unable to provide updates until the return has been fully processed.

Once you have received an order confirmation by email, it is no longer possible to cancel or modify your order or shipping details.
We work with an automated distribution partner, and in order to guarantee fast delivery, orders are processed almost immediately.

If you’ve entered a mistake in your shipping address, please contact our customer support as soon as possible.

Shipments are insured *

If your order is taking longer to arrive than indicated, we recommend checking your tracking information first.

1. Delivery status: Delivered

If the tracking indicates that the parcel has been delivered, we kindly suggest asking your household members or nearby neighbors if they have received the parcel in your name. f the package is still missing, please contact our customer support. We will initiate an investigation with the shipping carrier. Please note that investigations can take up to two weeks. Average resolution time: 4 business days.

2. Delivery status: No updates / error code

If tracking hasn’t updated for several days (5–10), or if an error is shown, we advise you to contact the carrier directly. Our customer service team can also launch an investigation with the shipping company. These investigations may take up to two weeks. Average resolution time: 3 business days.

3. Delivery status: Returned to sender

If your parcel has been returned to our distribution partner, please contact customer support. We will investigate the cause and re-ship your item accordingly.

Important information:

If incorrect address details were entered by the customer at checkout, we cannot be held responsible for parcels that are delivered to the wrong location or returned by the carrier.

Payment Methods:
We accept: Visa, MasterCard, American Express, Maestro, PayPal, iDEAL, Bancontact, SOFORT, Belfius, KBC/CBC (Cartes Bancaires), Giropay and EPS.

Secure Shopping

To ensure your shopping experience is both safe and seamless, LANTIERÉ uses Secure Socket Layer (SSL) technology to protect your personal data.

This technology encrypts and secures the information you share online. When SSL is active, you’ll notice a small padlock icon in your browser’s address bar.

You can click this icon for more information about the SSL certificate.

You’ll also see that the URL begins with “https:” instead of “http:”, confirming that your session is secure.